Privacy Policy
This policy explains what Cedar Digital LLC collects, why, who we share it with, and the choices you have. It covers:
- visitors to cedardigital.ai;
- businesses that ask for our free AI audit;
- people who call or text Cedar’s own line, (425) 600-1917;
- people who call our demo line, (253) 300-1076;
- businesses we contact about our services;
- our clients and their staff who use the Cedar platform.
It does not cover how our clients use their own customers’ information. If you called, texted or chatted with a business that uses Cedar, that business decides how your information is used, and Cedar handles it for them. See “If you contacted a business that uses Cedar” below.
Who we are
Cedar Digital LLC is a Washington limited liability company (UBI 606-166-553) based in Gig Harbor, WA. We build websites and run automated tools for small businesses.
Contact: [email protected] or (425) 600-1917.
What we collect
When you visit our website
- Technical data our host sees on every visit: IP address, browser type, pages requested and time. We use it for security and to keep the site running.
- Basic visit counts from Cloudflare Web Analytics, which does not use cookies.
- More detailed product analytics from PostHog, only if you accept analytics cookies in our banner.
- A bot check (Cloudflare Turnstile) on our forms.
When you fill out a form or book a call
- Your name, business name, email, phone number and message.
- If you book a call through our scheduling tool (Calendly), the time and details you enter.
When you ask for a free AI audit
Your name, business, email, phone number if you give it, and what you tell us about your week.
When you call or text Cedar’s line, (425) 600-1917
- Your phone number, and the time and length of the call.
- If Jeff answers: nothing is recorded or transcribed.
- If Jeff’s AI assistant answers: a written transcript of the call and a short summary, emailed to Jeff. No audio is saved.
- Texts you send us, and whether you asked us to stop.
When you call our demo line, (253) 300-1076
- Your phone number, the time and length of the call, and a recording and transcript. Within 90 days we delete the recording, the transcript and your number; only an anonymous count of the call remains.
When Jeff calls you from Cedar’s line
- At the start of the call, Jeff tells you that he records his calls for notes. We turn the recording into a transcript and notes, then delete the audio. The notes are kept for 90 days in our call system and in Jeff’s email for up to 2 years after our last contact.
When we reach out to your business
Business contact details that are publicly available, such as your business name, website, business email and phone number, and what your current website looks like. We use them to make you a sample website and email you about it. Every email tells you how to stop: reply STOP and we will not email you again.
When you become a client or use the platform
- Your name, business details, login email, phone number and settings.
- Security data: sign-in times, multi-factor authentication, and an audit log of changes.
- Billing details. Card and bank details go to Stripe, our payment processor. We do not store full card numbers.
- Your signed agreement, including the time, IP address and a fingerprint (hash) of the text you signed.
- Messages you send our support team.
How we use it
- To answer you and give you what you asked for.
- To run the audit and send you its results.
- To provide, secure, bill for and support the platform.
- To email businesses about our services, and to honor opt-outs.
- To keep records the law requires, such as tax and consent records.
- To find and stop fraud, spam and abuse.
We do not sell personal information. We do not use it for targeted advertising. Cedar does not train AI models on your calls, messages or data. The companies that handle them for us have their own terms, listed under “AI and your data.”
AI and call recordings
Some calls to Cedar are answered by an AI assistant. It says it is an AI assistant at the start of every call it answers. Every call we record or transcribe starts with a notice that says so, played as soon as the call is answered. The notice is part of the recording or transcript, so there is a record that you heard it, as Washington law requires (RCW 9.73.030). Calls Jeff answers himself are not recorded or transcribed. The full details are on our page about the AI assistant and your calls.
AI and your data
Here is what the terms of each company that handles your calls, messages or forms say about training AI:
- Anthropic (Claude, which writes the assistant’s replies and summaries): its commercial terms bar it from training models on our content.
- Cloudflare (hosting, and the speech and backup AI models it runs on its own network): its terms say it does not use our content to train AI models or to improve its own or anyone else’s services.
- Deepgram (makes the speech-to-text model Cloudflare runs): Deepgram has a program that can keep samples of audio to improve its models unless a request opts out. Cloudflare’s terms say Cloudflare does not use our audio this way, but Deepgram’s terms do not rule it out for these requests, so we do not claim it.
- Twilio (phone calls and texts): its terms let it use call and text data to fight spam and fraud, including training its own models for that, and to improve its services. We do not use Twilio’s recording, transcription or AI products to answer your call.
- Google Workspace (our email, where call summaries and form messages arrive): its terms bar Google from training its AI models on our data without our permission. We have not given it.
- Resend (sends our email): its data processing terms limit it to delivering our email.
Who we share it with
We share information only with the service providers that run our business, under contracts that limit how they can use it:
| Provider | What for |
|---|---|
| Cloudflare | Website and platform hosting, storage, bot checks, cookieless analytics, and running speech models (Workers AI, including Deepgram models) |
| Twilio | Phone numbers, calls and texts |
| Anthropic | The AI language model behind the assistant |
| Resend | Sending email |
| Stripe | Payments |
| Google (Workspace) | Our email and documents |
| PostHog | Website analytics, only if you accept analytics cookies |
| Calendly | Booking calls with us |
| Instantly | Sending our emails to businesses |
We may also share information if the law requires it, to protect our rights or someone’s safety, or as part of a sale of our business, in which case this policy still applies to it.
Cookies
We use a small number of cookies and similar storage:
- Necessary: remembering your cookie choice, keeping you signed in to the platform, and the bot check.
- Analytics (optional): PostHog, only after you accept. You can change your choice anytime from the “Cookie choices” link in our footer.
We do not use advertising cookies.
How long we keep it
| Information | How long |
|---|---|
| Cedar’s line: transcripts and summaries of calls the assistant answers (no audio is saved) | Up to 2 years after our last contact with you |
| Demo line: recordings, transcripts, summaries and caller numbers | Deleted within 90 days (an anonymous call count is kept) |
| Calls Jeff makes: recording | Deleted once the transcript and notes are made |
| Calls Jeff makes: notes | 90 days in our call system; up to 2 years after our last contact in Jeff’s email |
| Text consent and STOP records | 5 years |
| Form messages and emails from people who did not become clients | 2 years after our last contact |
| Business contact details for outreach | Until you opt out or we stop contacting you; after an opt-out we keep only what we need to never email you again |
| Opt-out and consent records | 5 years |
| Platform account data | While you are a client, then deleted 90 days after you cancel; backups roll off 35 days later |
| Billing and tax records | At least 5 years, as Washington tax law requires (RCW 82.32.070) |
| PostHog analytics | Up to 1 year |
Your choices and rights
- See, correct or delete your information: email [email protected]. We answer within 45 days. We may need to confirm who you are first.
- Stop emails: reply STOP to any email from us, use the unsubscribe link if the email has one, or email [email protected].
- Stop texts: reply STOP. Reply HELP for help.
- Analytics: decline or change your choice in the cookie banner. The “Cookie choices” link in our footer opens it again.
If we deny a request, you can appeal by replying “appeal” to our answer. We answer appeals within 45 days.
Texts from Cedar
We text you only if you text us first.
Agreeing to texts is not a condition of buying anything from us. Message frequency varies. Message and data rates may apply. Reply STOP to stop all texts from Cedar, and HELP for help. You can also email [email protected] to stop.
We do not share your mobile number or your text consent with anyone for their marketing.
Washington consumer health data
Washington’s My Health My Data Act (chapter 19.373 RCW) protects information about a person’s health. Cedar does not ask for health information on its own website, line or forms.
If you share health information with Cedar anyway (for example, you mention an injury on a call):
- What we collect: whatever health detail you choose to tell us, in a recording, transcript, message or form.
- Where it comes from: only from you.
- Why: only to answer the request you made.
- Who we share it with: only the service providers listed above that handle recordings, transcripts and messages (Cloudflare, Twilio, Anthropic, Resend, Google), under contract. We have no affiliates.
- What we never do: sell it, or use it for advertising. Cedar does not train AI models on it. What our providers’ terms allow is listed under “AI and your data.”
- How long: on Cedar’s line, the transcript and summary (no audio) for up to 2 years after our last contact; on the demo line, everything is deleted within 90 days; in a form or email, 2 years after our last contact. Ask and we delete the health detail sooner.
- Your rights: you can ask to see it, get the list of companies we shared it with, delete it, or withdraw consent. Email [email protected]. We respond within 45 days. To appeal a denial, reply “appeal.” You can also contact the Washington Attorney General at atg.wa.gov.
When Cedar handles health information for a client business, that business is responsible for it and publishes its own Consumer Health Data Policy. Cedar acts only on its instructions.
If you contacted a business that uses Cedar
When a business uses Cedar to answer its calls, chats, texts and forms (our AI receptionist is Opening October), that business decides how your information is used, and Cedar processes it on its behalf. The business’s own privacy notice applies, and it is linked from its website. To see or delete your information, contact the business. If you contact us instead, we pass your request to the business within 5 business days.
What does “Opening October” mean? The tool is built and has passed our tests, but it is not running for a client yet. We are setting up the first clients this month. You can book a spot now. You pay nothing until it runs for your business, and billing starts that day.
Security
We protect information with encryption in transit and at rest, multi-factor authentication, separate storage for each client, access logs and limited staff access. No system is perfectly secure. If a breach affects your information, we will notify you as Washington law requires (RCW 19.255.010).
Children
Our website and services are for businesses. We do not knowingly collect information from children under 13. If you think a child gave us information, email us and we will delete it.
Changes to this policy
We update this policy when our practices change and show the date at the top. If a change is material, we email clients before it takes effect.
Contact
Cedar Digital LLC, Gig Harbor, WA
[email protected]
(425) 600-1917
Cedar Digital LLC is a Washington limited liability company. UBI 606-166-553.